Ref: After Sales Team... Please convey my sincere thanks to the team in the way they dealt with my recent warranty issues. They are without doubt the most proactive team I've had the pleasure to come across. These people will often get unhappy customers through the door so deserve recognition for their friendly helpful manner. One smiley contented customer.
Earlier this week, we collected our new Coachman Pastiche from you. Although I will be writing an online review, I thought it would be good to also send you a "proper" letter.
The service we received from Nathan when we were arranging the part exchange was........ exemplary. So, too, was the organisation of the pick-up and transfer of all the stuff from our old caravan to the new one. Your staff could not have been more helpful, with a special mention of Tony who explained the finer details of the new van and went the extra mile.
All in all, a great experience and many thanks to all those involved.
My wife and I recently part ex'ed our first caravan for a newer model at Highbridge Somerset.
The service provided at Highbridge Somerset was exemplary from start to finish from all the departments. We cannot thank Will from sales enough. He was brilliant and nothing was too much trouble. He was helpful from our first phone call and the quality of caravan we bought, when viewed initially, more than lived up to his description he gave to us on the phone and on the web site. We were not pressured into anything and he understood our requirements form the start giving us as much time as we needed.
The hand over was brilliant, thanks to Andrew. Everything was explained and demonstrated to us and we were left with complete confidence in what we had purchased.
Administration at the end was smooth, friendly and very helpful, again answering any questions we had without any trouble.
The shop has a brilliant range of items and all competitively priced, even more so with the 10% discount for customers who had bought a caravan.
Quite clearly everyone we encountered really enjoys working at Highbridge with no sales persons competing for your custom but all working together.
Most definitely worth the 2 hr drive each way and puts other closer Caravan sales to shame!
A big thank you to Will and all the team.
After making initial telephone enquiries to Highbridge, my Wife and I travelled 200+ miles earlier this week, to view the range of Hymer caravans on display. We were greeted warmly at reception and quickly introduced to Mike Ford from the sales team. Mike soon proved to be a STAR as over the course of the next day and a half, he spent several hours answering our questions, helping us, guiding us, finding out information for us as well as involving colleagues to clarify some technical matters. Mike gave us time and 'space' to explore the caravans on our own. We didn't feel rushed or pressured in any way - in fact, quite the opposite. He was polite and patient and created a feeling in us that nothing was too much trouble - his time was our time. This was no 'hard sell' but a genuine way of developing a relationship to ensure total customer satisfaction. Mike succeeded in bucket loads! Although we fell head over heels for the Hymer (and recognising all of Mike's efforts and patience), we decided not to buy after all. This was simply because there was too little kitchen worktop space and the entrance door is on the 'wrong' side. Issues we could not live with or overcome. When I called to tell Mike of our decision, any disappointment he might have felt, did not show. He's a true professional and a credit to the team at Highbridge - thank you again, Mike. And thanks too to Dave for his technical input and Tina as my first point of contact on the phone, several weeks ago.
Good morning, Firstly, we would like to thank Michael Ford and everyone involved in our recent purchase of our new to us Swift Elegance. We are so pleased with our new caravan. On such a busy Saturday morning, the time spent with the handover was not felt rushed at all. In particular the time spent by three members of staff trying to get our battery fitted correctly. We would like to point out though, that we did struggle to lower the noseweight of the Elegance before hitching up - eventually by placing nearly everything we had brought with us into the rear of the caravan, this was achieved. Having travelled 120 miles to collect, we decided to stay overnight nearby - thank goodness we did - as we discovered on arrival at the site, that both the onboard water tank and boiler had been left filled. This obviously added a tremendous weight to the nose. Going home on Sunday morning, was completely different, with tanks drained our noseweight was perfect. We also noticed on handover that the camera screen was missing - this was being looked into for us. Do you have any news on when we might receive this yet? We really appreciate all the time spent with us this last weekend and are looking forward to many happy holidays with our caravan. To deal with such a large business can sometimes lose the personal service - but this is not the case at Highbridge. Please pass on our thanks to all.
Hello Lisa, Many thanks for the repairs to the van. It looks like new ! Could you thank the upholsterer for a lovely job. It should last another twelve years now. I would also like to thank you and all the staff at Highbridge Caravans for making the whole process of acquiring a little van such an enjoyable experience. You have all been so helpful and patient with my everlasting demands. Happy caravanning !!
We recently purchased our first caravan from your Highbridge Centre and I felt compelled to let you know how impressed we were by the experience.
We live in Cardiff and initially visited some local caravan centres and could not find anything suitable. I discussed this with my cousin and he had no hesitation in recommending your company as he had recently purchased a caravan from you. I first visited Highbridge 3 weeks ago and after looking at a few caravans I asked for some advice and was immediately approached by Eddie Powell. On explaining to Eddie that we were new to caravanning the first question was to find out what vehicle we were intending to tow with, to ensure that the weight ratio to the caravan we chose was correct, something I had not been asked at the caravan centres we visited in South Wales. Eddie then proceeded to show us round 2 of the caravans we were intending on purchasing and he was very informative, friendly and unhurried so we were immediately a lot wiser as to what we should decide upon for our new investment. Once we made our decision we agreed terms with Eddie and agreed to collect the caravan 2 weeks later after it had been checked and serviced.
We arrived at Highbridge on Friday 8th June at an appointed time to collect the caravan and were greeted by Handover Paul (Harrison). Paul was also very informative, friendly and unhurried, in fact he gave us a thorough demonstration on how to use and enjoy the caravan and this process took 2 hours which was surprising but for our benefit was necessary. We then took the caravan up to the main area to collect some equipment which Eddie had agreed to supply us with and we were assisted by Kevin Stokes who dealt with us in the same way as his colleagues. Kevin gave us many tips on how to use and look after our caravan and equipment which I am am sure will help us in the future. One of your other members of staff noticed I was struggling to fix the towing mirrors to my car and immediately helped to apply them.
In particular Eddie, Paul and Kevin were outstanding and went out of their way to assist us but every one of your staff we met at Highbridge were only too willing to assist us in a friendly and informative way and they are a credit to you and your company.
I only wish your company had a branch in South Wales as you are miles in front of the competitors here.
We will not hesitate to recommend you in the future.
Colin & I wanted to say a big thank you for all your help in getting our caravan fixed. It is so important to us to have a good dealership to rely upon. We have renewed faith in the Devon Highbridge...we hope we don't see you too often but are glad that you are there when we do.
Mike is full of knowledge and experience very polite very patient. A asset to the company. Other staff polite and friendly. Recommend every time. A wonderful and pleasant experience Very professional and knowledgeable helpful. The best
Would just like to tell you how happy I am with the first years service and a few warranty jobs I had on our lunar Delta TI all done very well and handed back this morning 24/3/18 by a lady called Helen who was very nice and so helpful all round praise where it's due