I wanted to write to express my utmost commendations to the service team at Teigngrace and to the technical team at Somerset.
As lockdown eased slightly, we took a weekend day-trip in our new-to-us Rapido, bought on 1st February from the Devon branch. Unfortunately, a severe leak from the fresh-water tank became apparent, so I drained the system and emailed for help on the Monday morning. I believe it was Darren who arranged for Chris Francois to call me from home to see what could be done. He agreed that the situation was beyond telephone help so gave me Catherine Jenkins' email address and advised me to contact her to find out whether our motorhome could be seen when the service bay reopened.
Catherine said she would do her best and subsequently arranged for me to bring the motorhome in on the very first day of opening (1st June). Within short order, the amazing Ben had removed the tank and discovered a split. Catherine ordered a new tank and it was fitted along with an extra cable-run which I had requested, in time for me to collect by the end of the month.
Throughout this episode, the team has shown exemplary service. Nothing has been too much trouble. Chris F even called and emailed to make sure that I had been booked in. Catherine was incredibly efficient and Ben left no stone unturned in ensuring that a proper job was done, including changing a suspect T-connection under the tank which he thought was looking weak.
These are staff of the highest calibre, as I am sure you already know. They have been outstanding ambassadors for the company and I hope that you can find a way to recognise their efforts.
With kindest regards, Kerry Lord
Hi Ali, just getting back to thank you all for your help and service from your team over the last month. It's not that easy buying a large item that you didn't have in stock at the initial enquiry, when we were the best part of 200 miles away. You made it as easy as it could have been under the testing circumstances of Covid. From the initial reservation through to collecting and changing over our unit. Can I also put in a big thankyou to Steve who did our handover on the day. Simply nothing was to much trouble to him. We're spending our first break away in it after getting to Whitehill on Saturday, and absolutely love it. As you said the build quality in these vans is superb and itâs the little things that other manufacturers do not offer that make that difference. Thankyou again Helen and David Sneyd.
We're very happy with the van and with your excellent service. We will recommend you guys without hesitation.
Can't fault anything very happy . The was the nearest caravan sale centre to us and we were not disappointed. We had a wonderful salesman called James and then a Delivery and We are delighted with the service we have received at this friendly and professional centre and would not hesitate to recommend to others. It is our very first caravan and everything was explained and we felt very well looked after. Also a mention Justin great help with our Awning sorting everything out so it was delivered with our van the staff in the shop very helpful would have no hesitation in using them again thank Highbridge caravans
Picked up my new (to me!) campervan yesterday and would like to say a big thank you to the staff at Highbridge who've made the whole experience so easy and enjoyable, especially Jackie who did a wonderful demo on how everything in the new van works, just sorry I was so over excited that I couldn't take a lot of info in! I was very impressed by Jackie's patience and knowledge. All the staff at Highbridge are so friendly, helpful and efficient, thanks very much to everyone.
This was the nearest caravan sale centre to us and we were not disappointed. We had a wonderful salesman called Nathan and then a fabulous handover from a great guy called Paul and we drove away so happy! We are delighted with the service we have received at this friendly and professional centre and would not hesitate to recommend to others. It is our very first caravan and everything was explained and we felt very well looked after. Also a mention to Kate who was on meet and greet duties and was so kind when my husband had a bit of a funny turn in the hot sunshine due to his low blood pressure! Thank you Kate. You were wonderful. Thanks to all the staff!
Last Saturday we visited your After Sales Department, in preference to sorting out a problem on the telephone or by e-mail. We were received at Reception by a delightful young lady, Gemma, whom we found to be friendly, pleasant, and who coped admirably with sorting out a complex problem for us with regard to repair and arranging servicing for our caravan, which we purchased new from yourselves last August Gemma could not have been more efficient and, indeed, so was the person at Newton Abbot whom she telephoned obtain information re our caravan, which necessitated her running to another department in order to answer Gemma's query Gemma subsequently arranged to telephone me on the following Monday morning to ascertain the Caravan Key Number, which she did promptly at the arranged time. We cannot praise her enough for her dedication to her job in your Company.
High praise for Highbridge.
I bought a new Lunar Clubman ES from Highbridge Caravans in June 2017. A few minor issues were fixed by Highbridge quickly and efficiently.
At the second annual service in June 2019 damp was detected, a Warranty claim was submitted to Lunar which was approved and parts were despatched, but never received.
I was very concerned when I discovered Lunar had gone into administration.
Numerous phone calls and emails to Lunar after sales were completely unsatisfactory. No answers at all were received. I phoned after sales at Highbridge and explained my predicament, to my great joy they said straight away that as they sold the caravan they would honour the Warranty.
The van was booked in, all work was completed to a very high standard. I am a very happy customer thoroughly recommend Highbridge as a superb all round Caravan Dealership.
Pass my thanks to Chris who kindly advised me on how to replace my water pump in my camper van last Monday. I was so lucky with all the support (and cuppa) that I received to enable me to have my water working again. Service like this is far and in between these days and I just wish to pass on my thanks. Wishing you all a good week!
Dear all, Thank you for your service and help having purchased the Adria Adora which we are looking forward to using during 2020, your service has been impeccable and your staff so helpful, have a fantastic Christmas to all your staff. Muriel Solman.