I just wanted to feedback a few lines to pass on the great customer service I had from Dean Carpenter when I picked my van up on 16th June following a replacement rear panel and a service.
Despite being a Friday afternoon and clearly a peak time for customer collections, Dean was committed that once with a customer - he would see all queries through before moving on. I had a small issue with a part that had been fitted during the service - but this was remedied without issue. An excellent job had been done on the new rear panel, and the service + other small jobs were completed as requested. If all customer service reps had Dean's approach the world would be a better place!
I have just completed my annual pilgrimage to Highbridge for my Habitation Service on my motorhome. I drive home with a smile on my face, not just because all is sorted but because I had interacted with the team in Reception at after sales. What a jolly,welcoming group they are, I could start naming people, but they all are so courteous, helpful beyond their remit, and leave one feeling that they were the only customer who called in that day. They have the ability to lift ones spirits and send you on your way with a pleasing smile on your face and in your heart. Thank you all you are a real tonic, I enjoyed the "loan car" too. The workshop have also done a pleasing check.
Dean Carpenter was a absolute star today! A masterclass in customer service when we arrived with problems in our new motorhome. Each of the team he called upon were warm welcoming & professional. Just a few hours to sort every aspect. Lots of coffee and a wander around the other vans and we a happily on our way. Absolutely recommend Highbridge, we really enjoyed dealing with Ken when we bought and now after sales has exceeded expectation too. Thank you Dean once again!
Dear Lynn. Thank you for the help you gave us.. This has now helped us start our holiday. Would also like to thank Dave for the help restarting our Electric bed.. Hopefully when get back at the next service we will thank Dave in person.. Until then big thanks to all the team at Highbrigde (true service) what you cannot buy.
I have been meaning to E-Mail you since last year to say a Big Big thank's to all at Highbridge for the service they have given me from the sales staff to the after sales team. Especially the after sales team, I took my motorhome in to have some small work done under warranty, they were fantastic all the work was first class. Thank you again. Dennis Brown.
Highbridge pulled out all the stops to help us after we'd had a very bad experience with another Motorhome Dealer.
All of the staff at Highbridge are very knowledgeable and professional.
Thank you to Colin (in sales) who put our fears to rest, his expert guidance, knowledge, help and advice was fabulous.
The Aftersales dept are second to none, nothing was to much trouble and everything was explained. Our Motorhome had a couple of niggley problems which needed sorting, aftersales booked us in and they were dealt with straightaway they even let us stay the night. All of the staff were cheerful, friendly and helpful and answered all of our questions no matter how small, they really went the extra mile. So thank you to Anthony, Dean, Sue, Tash, Lyn and everyone in Aftersales.
Also a Big Thank you to Oliver (operations manager) for sorting everything for us.
Highbridge have old fashioned values and the customer comes first, not profits
The Accessory shop has everything you need with an amazing selection at very good prices, again the staff are very friendly and helpful.
We came away after buying our Fiat Mooveo P608 from them, feeling happy and confident and will only deal with Highbridge in the future, even though we live in Helston, Cornwall.
Whether your interests are Motorhomes--Caravans or Camping, we can highly recommend them, you will not be disappointed.
The hot chocolate is lovely to.
So Thank you to all the Staff, you make a Great Team.
Mr & Mrs F. Roberts. Helston Cornwall
I would like to praise your staff in the after sales reception who were very helpful and professional in their role. Also the workshop manager who was really helpful with a little problem we had with the van. He sent out a young Polish technician who was in my opinion very good at his job. As well as being also very polite and helpful. I hope that you would pass this on to your staff.
Happy New Year!
We would just like to Thank your team on the work that they did on our caravan, we are very pleased how she looks.
I just wanted to send an email to thank you for the great service I have had from buying my motor home to the excellent after sales service you provide.
I bought my first motorhome off you and was really impressed with the helpful people especially Ken who took the time without being pushy to answer my many questions.
Even with the upheaval the fire caused I was able to collect my motorhome as planned, and would like to thank DaveÂ Newman for his patience and the time he gave to going through the basics and my many questions.
A few issues have arisen with my motorhome which is to be expected when she is 10 years old. But has surprised me is the speed at which they have been resolved and the lengths to which everyone has gone to to get this done was exceptional customer service, I would like to thank especially Dean Carpenter, Chris and Natasha for their help to get these issues resolved.
I would also like to thank the ladies and gents in the shop for their help during my many hours of browsing to help me get my motorhome nicely kitted out and like home.
Just to say a big thank you all at Highbridge. The COMMPASS RALLYE we bought from you back in July has lived up to its name. We have had many great holiday`s and weekend`s in it. Its now on it`s winter wheels at the moment. Spring will soon be here and away again. Here`s Wishing you all a Merry Christmas and Happy New Year. ( nice to see our old Hurricane has gone to a New Home. ).
All the best.