As first time buyers, we recently purchased a used motorhome Highbridge Caravan Centre. We were investing a lot of hard earned cash and I just want everyone to know that the experience from start to finish has been amazing. The staff in the office when you are waiting on a cold rainy day to the team in the shop are all helpful and friendly - making you feel like individual customers and that whatever you are spending with them - you are important to them. In particular, the salesman - Lee - if he did not know an answer himself he always made sure there was someone on hand to get us the information. He always called back promptly and was very conscientious when showing us around the And we struck lucky - we are thrilled with our purchase. Finally, on the day of pick up - we spent a very useful hour with Phil who explained everything there was to know about the motorhome we had purchased - we were novices and didn't know anything, but Phil was happy to go into all the detail we needed and gave us the confidence to take to the road with our new purchase. A huge thank you to everyone at Highbridge Caravan Centre - especially Lee and Phil.
I recently bought a second hand caravan from you, as a lapst caravaner for some years I was very pleased with the handover and help given to me by Andrew, he was most helpfull and informative, and very nice to us, he gave great customer satisfaction, the sort which makes people come back again and again many thanks to you all at Highbridge.John Parker.
Amazing staff team. We traded in our caravan and our awning. The service was above and beyond when we picked up our new caravan. Andy who showed us around our new caravan and sorted out some small problems was so patient and knowledgeable. James who dealt with the sale was so helpful and frendly. We got a great deal and are really happy with our caravan. It was a pleasure to do business with you, we will recommend you to everyone. We hope you find happy customers for our well loved trade in. ThankyouSue & Dave.
We purchased our Rapido motorhome in late 2012, found all our dealings with your company & staff have been excellent. Despite having a few problems over the year any problem we had was resolved without any fuss. Only improvement I can suggest would be to have an area for an overnight stop for use when dropping off or collecting a motorhome, especially if like us we are having to drive a long way. Especially after purchasing a motorhome there are so many things to check it would be nice to be able to make sure everything is working before driving off. We would especially like to thank Liz from the after sales & Colin from the sales for their assistance & Highbridge will be our first choice when we consider changing our van in the next few years.Edward Webster.
Highbridge Caravans always give the very best service. No matter what issue there is, from buying to trading in a caravan, from a simple annual service to warranty work, big job or small job, they will treat you with care and attention. The sheer size of their stock is unbelievable, acres of it! The fact that it's a family-run business shines through, every member of staff simply wants to help. They don't need to be pushy or use hard sell because they don't need to. Everything they do just speaks for itself.Paul Brooks.
Christine & Peter Lonsdale.
We would like to thank everyone concerned for the service we received yesterday
Your company always seems to go that extra mile, letting us stay overnight near to your workshops with electric hook up supplied. This was offered due to us living 140 miles away. We didn't have to ask for this, your very thoughtful after sales colleague Steve Whiting offered us this.
Giving us a car to use whilst we waited for our motorhome repairs to be completed, again we didn't request one, it was offered to us by the very helpful & personable Christopher in your after sales department.
Giving us a very good after sales warranty when we bought our motorhome from you - please thank the guys in your workshops for doing a fabulous job.
All in all, we wouldn't hesitate to recommend you to anyone, so pleased are we with every stage of our purchase.
Having bought a used motorhome in August, I got it home and noticed a couple of jobs that needed doing on it. I phoned Highbridge and explained the situation and they couldn't have been more helpful, even arranging to pick up the motorhome from my house nearly 100 miles away. What brilliant aftersales service I got, and I would recommend them to anybody looking for a caravan or motorhome.Linsey Summers.
Many thanks to Shane for his help and would always ask for him in future. A lovely company to deal with.Mrs Dale.
We purchased our caravan from Highbridge in June 2012 and although it is only a 2004 model it is my pride and joy. I felt I had to contact you to give praise where it's due. The whole experience with Highbridge has been truly amazing. We loved the fact that we could make a couple of trips and spend time looking at the various layouts without feeling pressurised. Once we had made our minds up the sales team were very helpful and we were delighted to have a few items thrown in without even asking, thanks Matthew. A very knowledgable gentleman Bill came over and gave us a few hints and tips. We completed a snagging list and these were all dealt with by the time our van was collected. Unfortunately there were a few more issues which needed attention but we have not been put off because you have a wonderful lady working in Aftersales, Liz. What a gem! A real diamond, nothing is too much trouble and she gets things sorted very promptly. I think your 12 months warranty is superb as you genuinely uphold it. Unfortunately our van has to come into the workshop in March but I have every confidence in your company and know that the problems will be resolved satisfactorily, Liz is looking after us! We have used the Awnings dept. and Justin was very knowledgeable. I must mention the staff in the shop they always greet us when we come in and make us feel very welcome the lady that's also a radiologist I think is so lovely. It's such a pleasure to visit Highbridge. We always recommend you to people we meet and would only buy our next caravan from yourselves. You all deserve a pat on the back and deserve the awards from Practical Caravan. Please pass on our thanks to Liz.Tracey Archer.
I have just completed a sale with yourselves for a Pennine Pathfinder 600 folding camper. I would just like to comment on the excellent customer service and communication I have received whilst making this purchase from David Wilkes. I have felt that nothing was too much trouble, all questions answered and requests completed, also an understanding when I was unable to attend a pre-planned visit due to illness. Also I would like to thank Michael Pewsey for the top rate unit demonstration that took place earlier in January, this person has a fantastic knowledge of this product and all questions were again answered fully. So again thanks for a flawless customer service and fantastically presented product.Wayne Pemberton.