Somerset: 01278 782725 Devon: 01626 832792

Privacy Notice

Last Updated: August 2025

Introduction

This privacy notice explains how Highbridge Caravan Centre Ltd. ('we', 'us', or 'our') collects, uses, and protects your personal data. We are committed to protecting your privacy and handling your data transparently and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are (Data Controller)

Highbridge Caravan Centre Ltd. is the data controller responsible for your personal data. Our details are:

  • Name: Highbridge Caravan Centre Ltd.
  • Address: A38 Bristol Road, Highbridge, Somerset, TA9 4EX, England.
  • Email: info@highbridgecaravans.co.uk
  • Telephone: 01278 782725

The Information We Collect

We collect different types of personal data depending on our interactions with you. This data may include, but is not limited to:

  • Basic personal details such as your name, address, email address, and telephone number.
  • Vehicle details, including make, model, year, VIN number, and registration.
  • Financial information such as bank account details, bank card details, and purchase history.
  • Information about your interests and preferences for marketing.
  • Details for employees, such as working hours, leave, and sickness records.
  • Identification information like your driving license or passport details.
  • Details of any part-exchange items or vehicles.

How We Use Your Information (Purpose and Legal Basis)

We collect and process your personal data for a number of purposes, and we must have a lawful basis for doing so. The table below outlines our purposes and the lawful bases we rely on:

  • To fulfil a contract: When you purchase a product or service from us, we use your data to process the sale, handle aftersales, and manage your account. This includes Sales Fulfilment, Aftersales and Bank Payment Processing. The legal basis for this is 6(1)(b) - Contract.
  • To comply with a legal obligation: We are legally required to process certain information, such as for Accounting & Book Keeping, V5 Registering Sold Vehicles and Prevention of Money Laundering. The legal basis for this is 6(1)(c) - Legal obligation.
  • For our legitimate interests: We may process your data to operate our business effectively and securely, such as for Marketing, Research & Development, Stock Purchase and Backup & Archiving. When we do this, we ensure our interests do not override your rights. The legal basis for this is 6(1)(f) - Legitimate interest.
  • With your consent: We may occasionally ask for your specific consent to use your information for a particular purpose, such as for marketing communications.

Who We Share Your Information With

We may share your personal data with a number of third parties as necessary to provide our services and fulfil our obligations. These may include:

  • Internal Departments: Your information may be shared between our internal departments, including Sales, Aftersales, and Accounts, to ensure a smooth service.
  • Financial Institutions: We share necessary data with financial institutions like Barclays Bank for payment processing.
  • Manufacturers: We may share your data with relevant manufacturers such as Swift, Truma, and Dometic to fulfil warranty claims or product support.
  • Government and Regulatory Bodies: We share information with bodies like the DVLA as required by law.
  • Security and Registration Services: Your information may be shared with security organisations like CRIS and Tracker for your safety and security.
  • Service Providers: We use third-party service providers for business functions like Email Campaigns and Form Services.

How Long We Keep Your Information (Data Retention)

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general principle, we will keep your data for the duration of your contract with us and for a reasonable period thereafter to comply with legal obligations. For more specific details on retention periods, please contact us using the details provided below.

How We Protect Your Information

We are committed to ensuring that your personal data is secure and use appropriate technical and organisational measures to prevent unauthorised access, use, alteration, or disclosure of your information.

Your Rights

Under UK data protection law, you have a number of rights regarding your personal data. You have the right to:

  • Request access to your personal data.
  • Request rectification of inaccurate or incomplete data.
  • Request erasure of your personal data ('the right to be forgotten').
  • Request restriction of processing of your data.
  • Object to processing based on legitimate interests or for direct marketing.
  • Request data portability so you can obtain and reuse your personal data for your own purposes across different services.

To exercise any of these rights, please contact us using the details provided in the section below.

How to Contact Us and Make a Complaint

If you have any questions about this privacy notice or how we handle your personal data, please contact us.

If you wish to contact us, please send an email to info@highbridgecaravans.co.uk or call us on 01278 782725 or write to us at the following address:

Highbridge Caravan Centre Ltd.
A38 Bristol Road,
Highbridge,
Somerset,
TA9 4EX,
United Kingdom.

If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).